WARP
Albert Heijn rebuilt its warehouse replenishment tool (WARP) to replace an outdated system. WARP supports supply chain teams in planning and managing the shipment of goods from suppliers to warehouses, ensuring deliveries stay on schedule.
Aug 7, 2023
CLIENT
Albert Heijn
CLIENT
Albert Heijn
CLIENT
Albert Heijn
Role
UX Designer
Role
UX Designer
Role
UX Designer
Service
Product Design
Service
Product Design
Service
Product Design
Project Overview
Project Overview
Project Overview
Challenges
Previous system technology was becoming obsolete
Existing UI was built by frontend developers without design oversight
Users required a tool that supported complex workflows while being easy to navigate
Need to align with Albert Heijn’s design system and visual principles
Product must comply with operational, security, and privacy standards
Objectives
Redesign the UI to improve usability, efficiency, and legibility for warehouse employees
Ensure consistency with the Albert Heijn design system
Simplify complex supply chain workflows without losing essential functionality
Introduce user-centered design practices in an existing development process
Approach
User-Centered Research
Conducted in-depth sessions with supply chain teams to understand daily workflows and pain points
Mapped processes to identify opportunities for efficiency gains
Design System Integration
Applied Albert Heijn’s design system across WARP to unify UI components
Implemented visual hierarchy principles to enhance legibility and task prioritization
Feature Design & Collaboration
Designed and iterated new features
Led workshops with engineers, compliance specialists, and business leads to align on product vision and simplify workflows
Advocated for usability testing to validate designs and improve adoption
Process Improvement & Governance
Introduced design thinking practices to a product initially developed without designers
Guided adoption of design system best practices across Supply Chain and Employee Experience tools
Challenges
Previous system technology was becoming obsolete
Existing UI was built by frontend developers without design oversight
Users required a tool that supported complex workflows while being easy to navigate
Need to align with Albert Heijn’s design system and visual principles
Product must comply with operational, security, and privacy standards
Objectives
Redesign the UI to improve usability, efficiency, and legibility for warehouse employees
Ensure consistency with the Albert Heijn design system
Simplify complex supply chain workflows without losing essential functionality
Introduce user-centered design practices in an existing development process
Approach
User-Centered Research
Conducted in-depth sessions with supply chain teams to understand daily workflows and pain points
Mapped processes to identify opportunities for efficiency gains
Design System Integration
Applied Albert Heijn’s design system across WARP to unify UI components
Implemented visual hierarchy principles to enhance legibility and task prioritization
Feature Design & Collaboration
Designed and iterated new features
Led workshops with engineers, compliance specialists, and business leads to align on product vision and simplify workflows
Advocated for usability testing to validate designs and improve adoption
Process Improvement & Governance
Introduced design thinking practices to a product initially developed without designers
Guided adoption of design system best practices across Supply Chain and Employee Experience tools
Challenges
Previous system technology was becoming obsolete
Existing UI was built by frontend developers without design oversight
Users required a tool that supported complex workflows while being easy to navigate
Need to align with Albert Heijn’s design system and visual principles
Product must comply with operational, security, and privacy standards
Objectives
Redesign the UI to improve usability, efficiency, and legibility for warehouse employees
Ensure consistency with the Albert Heijn design system
Simplify complex supply chain workflows without losing essential functionality
Introduce user-centered design practices in an existing development process
Approach
User-Centered Research
Conducted in-depth sessions with supply chain teams to understand daily workflows and pain points
Mapped processes to identify opportunities for efficiency gains
Design System Integration
Applied Albert Heijn’s design system across WARP to unify UI components
Implemented visual hierarchy principles to enhance legibility and task prioritization
Feature Design & Collaboration
Designed and iterated new features
Led workshops with engineers, compliance specialists, and business leads to align on product vision and simplify workflows
Advocated for usability testing to validate designs and improve adoption
Process Improvement & Governance
Introduced design thinking practices to a product initially developed without designers
Guided adoption of design system best practices across Supply Chain and Employee Experience tools
Results
Results
Results
Impact & Results
Improved efficiency for supply chain teams by streamlining workflow visibility and task prioritization
Enhanced usability and legibility, reducing errors and cognitive load for employees
Established stronger adoption of Albert Heijn’s design system in complex internal tools
Successfully introduced user-centered design practices in a legacy system environment
Iterative launch of features ensures continuous improvement and early value delivery
Key Takeaways
Deep understanding of complex operational workflows is crucial to designing impactful internal tools
Integrating design systems post-development can drastically improve usability and visual consistency
Collaboration across business, engineering, and compliance teams is essential in enterprise environments
Leading design in challenging, legacy-driven products demonstrates the value of user-centered practices in complex contexts
Outcome: WARP is evolving into a highly efficient, user-centered warehouse management tool, showcasing senior-level UX leadership in redesigning critical enterprise systems.
Impact & Results
Improved efficiency for supply chain teams by streamlining workflow visibility and task prioritization
Enhanced usability and legibility, reducing errors and cognitive load for employees
Established stronger adoption of Albert Heijn’s design system in complex internal tools
Successfully introduced user-centered design practices in a legacy system environment
Iterative launch of features ensures continuous improvement and early value delivery
Key Takeaways
Deep understanding of complex operational workflows is crucial to designing impactful internal tools
Integrating design systems post-development can drastically improve usability and visual consistency
Collaboration across business, engineering, and compliance teams is essential in enterprise environments
Leading design in challenging, legacy-driven products demonstrates the value of user-centered practices in complex contexts
Outcome: WARP is evolving into a highly efficient, user-centered warehouse management tool, showcasing senior-level UX leadership in redesigning critical enterprise systems.
Impact & Results
Improved efficiency for supply chain teams by streamlining workflow visibility and task prioritization
Enhanced usability and legibility, reducing errors and cognitive load for employees
Established stronger adoption of Albert Heijn’s design system in complex internal tools
Successfully introduced user-centered design practices in a legacy system environment
Iterative launch of features ensures continuous improvement and early value delivery
Key Takeaways
Deep understanding of complex operational workflows is crucial to designing impactful internal tools
Integrating design systems post-development can drastically improve usability and visual consistency
Collaboration across business, engineering, and compliance teams is essential in enterprise environments
Leading design in challenging, legacy-driven products demonstrates the value of user-centered practices in complex contexts
Outcome: WARP is evolving into a highly efficient, user-centered warehouse management tool, showcasing senior-level UX leadership in redesigning critical enterprise systems.
